Starter Vape Kit replacement first-time order

What we test before a carton is sealed

We work with distributors who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.

What happens when something goes wrong

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Getting the carton there intact

Freight on starter vape kits is driven by volume more than weight. Cartons are designed to hit a clean pallet count, which is why a slightly denser pack can cut your landed cost by more than a discount on the unit price ever would.

Documentation travels with the goods: commercial invoice, packing list, and the certificate set for your market. We send a scanned copy before dispatch so your broker can clear the file in advance.

• Private label files archived for future rebrands
• Document pack prepared per destination market
• Named account contact who has handled the product
• Batch codes traceable from carton back to production date
• Mixed SKU cartons to spread first-order risk
• Seven-day defect reporting with replace-or-credit

Where the margin really sits

Unit price breaks usually land at 240, 600 and 1200 pieces. Between those steps the cost curve flattens, which is why pushing a 200 unit order to 500 often costs less per unit than buyers expect.

Custom printing raises the unit price and lowers the marketing cost. For distributors the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

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